We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ldezen.com, once you have received an approval mail, we will offer you the option to exchange it for another product.

In case you receive damaged items due to shipping, please send an email on sales@ldezen along with your order details and an image of the damaged items, we will send you a return shipping mail.

You can place a return request by emailing us on sales@ldezen.com and we will get in touch with you with the return procedure, please do not ship back without contacting us. 

Return Shipping Address: 8 Hok Cheung St, Hung Hom, Rm 901, 9/F, Harbour Centre Tower 2, Hong Kong, Kowloon Hong Kong SAR China. +852 21807347

If you decide to return your order you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is approved and receive your refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We also do not accept items that are damaged while return shipping, customised/ engraved Items, worn items, items that are without proper tags/packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ldezen.com.

Once you've received your items, you have 7 days to place an exchange request. You can email us on sales@ldezen.com to place the request, please mention the order number, name, email, contact number and the exchange size.

Return Shipping Address: 8 Hok Cheung St, Hung Hom, Rm 901, 9/F, Harbour Centre Tower 2, Hong Kong, Kowloon Hong Kong SAR China. +852 21807347

We do not accept exchanges for items purchased during sale, discounted items or purchased using a promo code.

If you decide to exchange your order you will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. Once your exchange request is approved, the cost of return shipping will be borne by you.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchange request item.

Depending on where you live, the availability of the item and the time it may take for your exchanged product to reach you, may vary. We will try to process your exchange request as soon as possible. In some cases, it may take upto 2-3 weeks for the order to be completed. We will keep you updated about the progress of your order via email.